Frequently asked questions

Add items to your cart and go to checkout. You can check out as a guest or log in. You will get an order number and confirmation after payment.

Payment is by card, bank transfer or USSD through Paystack, a secure Nigerian payment provider. We never see or store your card details.

The estimate for your state is shown on each product, in your cart and at checkout. See the Delivery information page for fees and timelines.

Use the Track an order page with your order number. Logged-in customers can also see their orders under My account.

Yes. You have 7 days from delivery to return unused items in their original packaging. Approved refunds are paid within 7 business days.

Report it from Help & support (Report a problem with an order) with your order number and a photo. We will sort it out.

We only collect what we need to process your order and we never sell your data. Read our Privacy policy for details.