Returns & refunds
Unused items in original packaging.
7-day returns
You have 7 days from delivery to tell us about a problem or return an item. Items must be unused and in their original packaging with all accessories.
What we will put right
- The item arrived damaged or defective.
- You received the wrong item, colour or variant.
- Part of your order is missing.
What we cannot take back
- Items damaged through misuse after delivery.
- Items reported after the 7-day window.
- Personal hygiene items once the seal has been broken.
How to start a return
- Go to Help & support and use Report a problem with an order, or message us on WhatsApp.
- Include your order number and a photo of the item and the packaging.
- We review your request and tell you the next step, which is a replacement or a refund.
Refunds
Approved refunds are paid back to your original payment method or by bank transfer within 7 business days of us confirming the return.